Terms and payment policy

Who you are buying from

The service described on this site is sold and operated by the company below. These terms are the agreement between that company and you, the customer, and they apply from the moment you create an account.

DSO računarsko programiranje DIVERD, Rainci Gornji bb, 75260, Kalesija, Bosna i Hercegovina. Full company and contact details

What you are buying

A subscription to a web application for issuing business documents. There is nothing to install: you sign in with a browser and the service runs on our servers. A paid plan raises the limits of the free one and unlocks the features listed against it below.

• Invoices, proforma invoices and credit notes, numbered automatically and rendered to PDF.
• Document templates whose layout can be rearranged, with your own logo on the paid plans.
• Payment tracking: what is paid, part paid, still owed and past due.
• CSV and e-invoice XML exports, and the KIF book of outgoing invoices.
• Sending documents to your clients by email, and automatic payment reminders.

The service is delivered immediately. Access to a paid plan is enabled as soon as the payment is confirmed, and there is nothing to ship.

Prices and currency

Every price on this site is quoted in convertible marks (BAM/KM), and that is the currency your card is debited in. Euro amounts shown alongside are the same price at the fixed rate of 1 EUR = 1.95583 BAM and are for information only.

The plans and their prices are below. A plan can be changed at any time; prices may change for future periods, and a change never affects a period already paid for.

Prices are final amounts payable. Any VAT is shown on the receipt issued for the payment, in line with the merchant's tax status.

How you pay

Payment is by debit or credit card, on a secure page hosted by Raiffeisen BANK dd Bosna i Hercegovina. Your card details are entered on the bank's page and are never seen by, sent to, or stored by us.

1. Choose a plan and a billing period on the plan page.
2. You are taken to the bank's payment page, where you enter your card details.
3. Your own bank confirms the payment is yours, usually through 3-D Secure.
4. You return here and the plan is enabled. Only the result of the payment comes back with you.

Every payment appears on the billing page of your account, with the amount, the date, the period it bought and when it runs out.

Costs and restrictions

What paying costs beyond the price of the plan, and the conditions a payment has to meet.

• We add no surcharge, handling fee or processing fee for paying by card. The price shown is the amount debited.
• Your own bank may charge you for a cross-border transaction or for converting from another currency into BAM. That charge is between you and your bank; we neither set it nor receive it.
• Your card must be enabled for online (e-commerce) payments. Many cards are not by default; your bank can switch it on.
• The service is sold for business use, to people issuing documents in the course of their own trade or profession.
• One subscription covers one account. Plan limits — invoices per month, clients, import rows — apply per account and are shown on the plan page.

Billing period and renewal

A payment buys one period — a month or a year — starting on the day it is received. A monthly period runs to the same day of the next month; where that day does not exist, it runs to the last day of that month.

Nothing renews by itself and no card is stored for later. We do not keep a payment mandate, so nothing can be charged without you starting a new payment yourself.

We email you before a period ends, and again on the day it does. When it ends the account returns to the free plan. Nothing is deleted: every document you have issued stays available to view and download.

Refunds and cancellation

The service is delivered the moment a payment is confirmed, so a refund is a matter of judgement rather than an automatic right. Our policy is deliberately simple, and these are the cases we refund in full:

• Within 14 days of the payment, if you have not issued an invoice under the paid plan in that time.
• At any time, if the service does not work as described and we cannot put it right within a reasonable period.
• Always, for a payment made twice by mistake or for an amount that was clearly not intended.
• We do not refund part of a period that has been used. You keep the plan until the period ends.

To ask for a refund, write to us from the address on your account and say which payment it concerns. We answer every request within 5 working days.

An approved refund is returned to the same card the payment came from — it cannot be paid out any other way. We instruct the refund within 5 working days of approving it; how long it then takes to appear on your statement is up to your own bank, and is usually a further few working days.

To cancel, simply do not pay for another period. There is no notice to give and no cancellation fee. You can also delete your account at any time from the profile page.

Complaints

If something has gone wrong, tell us first — most things are settled the same day. Write or call:

info@diverd.dev · +387 62 937 759

Governing law and changes

These terms are governed by the law of Bosnia and Herzegovina. Nothing in them limits any right you have under mandatory consumer law that cannot be contracted away.

We may change these terms. The date at the top says when they last changed, and a change never applies retroactively to a period you have already paid for.